Role Overview

As a Customer Success Engineer in our Platform Group, you will bridge the gap between KINTO's platform capabilities and the needs of internal and external customers. You will provide technical support, onboarding guidance, and solution consulting to ensure customers succeed with KINTO's platform products.

Responsibilities

• Serve as the primary technical point of contact for platform customers (internal teams and external partners)
• Onboard new customers and provide technical guidance on platform integration
• Investigate and resolve technical issues escalated from support
• Collect customer feedback and work with product/engineering teams to improve the platform
• Create technical documentation, FAQs, and integration guides
• Contribute to platform reliability by identifying recurring pain points

Requirements

• 3+ years of experience in a technical support, solutions engineering, or customer success engineering role
• Strong troubleshooting and debugging skills (APIs, logs, etc.)
• Familiarity with REST APIs and cloud platforms (AWS)
• Excellent communication skills — ability to explain technical concepts clearly
• Business-level Japanese

Nice to Have

• Experience with platform-as-a-service (PaaS) products
• Knowledge of authentication standards (OAuth, SAML, etc.)
• Programming experience in Python, Node.js, or similar for scripting/automation
• English communication skills

What We Offer

• Competitive salary
• Hybrid / remote work
• Offices in Tokyo, Osaka, and Fukuoka
• Customer-facing impact on a growing mobility platform